Creating Debug Trace Log files

Overview

Netop Debug Trace Logs are advanced diagnostic files used by Netop Support and Development teams. They are not intended for end-user troubleshooting and should only be collected when requested.

Important Notice

⚠️ Do not collect or submit Debug Trace Logs unless instructed by a Netop Support Engineer.
These files are intended for Netop internal analysis and are not useful for end-users.

Procedures

Create Debug Trace Log Files

To collect the detailed Debug Trace Log files for Remote Control Guest and Host, do the following:

1. Start the Guest and Host program.

2. On both Guest and Host, go to Help > About and press Alt + Z.

3. Close the Help > About window.

4. Reproduce the error.

5. On the Host, select Tools > Debug Trace, then save log.

6. On the Guest, select Tools > Debug, then save log.

7. Name the log files so it is clear which distinct module they came from.

8. Zip the files together and attach them to an email reply back to Netop Technical Support.

Additional Information

Please check the following guide for more details:

Creating Debug Trace Log Files